Help Center

We accept major credit and debit cards, along with a range of secure online payment options displayed during checkout.

Yes. We use secure payment technology and encryption to protect your personal and payment information.

Payments may be declined for several reasons, including incorrect card details, insufficient funds, or bank security checks. Contact your payment provider if the issue persists.

Where available, prices may be displayed in your local currency. Final payment processing will be completed in euros.

Yes, gift cards are available and make an ideal gift for sweater lovers. Visit our Gift Cards page for more information.

Absolutely. Many of our customers purchase sweaters as gifts for family and friends around the world.

Gift orders are sent without pricing information included in the package.

Yes. You can add a personalised gift message; simply email us with your message and we will include it.

Please check your spam or junk folder first. If you still can't locate the email, contact our customer support team.

You can contact us through our website contact form or by emailing customercare@sweatershop.ie.

Our customer support team is available 9am–5pm GMT, Monday to Friday. Visit our Contact Us page for the latest opening times.

We recommend using our size guide, which includes detailed measurements for each product. If you're between sizes, consider how you'd like your sweater to fit and contact us if you need advice. Please note, our chest measurements are measured one way across the chest, so you will need to double them for the correct size.

Most of our sweaters fit true to size. Unisex sweaters can be slightly larger fitting for ladies, and our handknit Aran sweaters are also a more generous fit. We recommend checking the specific product measurements and size guide before ordering.

Our Aran sweaters are crafted using premium natural fibres, including Merino wool, Lambswool, Cashmere, Donegal wool, Pure Wool and traditional wool blends. Material details are listed on each product page.

The majority of our Aran sweaters are produced in Ireland by skilled craftspeople using traditional knitting techniques from renowned Irish manufacturers such as Ireland's Eye Knitwear, Aran Woollen Mills and Aran Crafts.

Merino wool is exceptionally soft, lightweight and breathable, helping keep you warm in winter and cool in summer. Lambswool is warm, durable and comfortable. Pure Irish Wool is sourced from Irish sheep and crafted into premium knitwear known for its warmth, durability and heritage.

Many customers with sensitive skin prefer Merino wool or Wool/Cashmere blends due to their softness. Individual sensitivities vary, so we recommend reviewing fibre details before purchasing.

Wool is a natural, renewable and biodegradable fibre that is designed to last for many years, making it a more sustainable choice than many synthetic alternatives.

We work with trusted Irish suppliers who share our commitment to quality craftsmanship and responsible production practices.

Wool offers natural warmth, breathability, durability and moisture management that many synthetic fibres cannot match.

Natural wool fibres may relax slightly with wear, but quality knitwear is designed to retain its shape when properly cared for.

Wool garments can shrink if washed incorrectly. Following the care instructions provided with your sweater will help maintain its size and shape. It is very important not to put wool sweaters in the washing machine.

Our Aran sweaters should be hand washed or dry cleaned only. Always follow the care instructions on the garment label. Please follow our washing instructions video for a step-by-step guide.

We always recommend hand washing or dry cleaning your wool sweater.

We do not recommend tumble drying wool knitwear. Instead, reshape the garment and dry it flat away from direct heat and sunlight.

Store your Aran sweater folded in a cool, dry place. Avoid hanging wool garments for extended periods as this may affect their shape.

Pilling is a natural characteristic of wool. A sweater comb or fabric shaver can safely remove pills and restore the appearance of your knitwear.

Wool naturally resists odours and dirt, so frequent washing is rarely necessary. Airing your Aran sweater between wears can help keep it fresh.

Delivery times vary depending on your location and the shipping method selected at checkout. Once your order has been dispatched, you'll receive a tracking number so you can monitor its progress.

Yes, we ship to customers around the world. Shipping options and delivery times are displayed during checkout based on your destination. We do not ship to Israel or Venezuela.

Shipping costs are calculated at checkout and depend on the destination, order value and shipping method selected.

Yes. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details.

Please check your tracking information first. If your estimated delivery date has passed, contact our customer support team and we'll be happy to assist.

If an item becomes unavailable after your order is placed, we'll contact you promptly with alternative options or arrange a refund.

Depending on your country, customs duties and import taxes may apply. These charges are determined by local authorities and may be collected at checkout where applicable.

If customs charges are refused, the parcel may be returned to us. Additional shipping or handling fees may be deducted from any refund.

If your sweater isn't the right size, you can return or exchange it provided it is in saleable condition and meets the requirements of our returns policy.

Yes. If your preferred size is available, we can arrange an exchange. Please refer to our returns and exchanges policy for details.

We want you to be completely satisfied with your purchase. Please refer to our Returns Policy page for full details on eligibility and return timeframes.

For returns or exchanges, simply return the item to our returns address with a note indicating whether you would like a refund or exchange.

Once your returned item has been received and inspected, refunds are typically processed within a few business days.

Please contact us as soon as possible with photographs and details of the issue. We'll work quickly to resolve the matter.

If you've received an incorrect item, contact our customer support team and we'll arrange a replacement or refund.